Voice Connection Inc was founded in 1987 by four Portland, Oregon-area entrepreneurs who had a vision of providing voicemail services to small and medium-sized businesses. As the business grew in the early 1990's, various new IVR services were added including call recording, dealer locator, transcription services and intelligent call routing. Unique applications were developed around these capabilities. Inbound interactive voice response (IVR) capability was added in the mid-90's. Outbound interactive voice response was added in 2007.
In 2011, an exciting new emergency notification service was added using an innovative, map-based interface to select an area requiring an alert or notification. Using this technology, rapid emergency notifications, such as reverse 911, can be sent by drawing a circle, retangle or polygon around the affected areas on a map. With 15 levels of zoom-in / zoom out, this allows granularity in notifications down to the street level. This enables city, state or local emergency management agencies to send very precise phone, text and email alerts and notices for weather, industrial or other emergencies.
Today, our IVR, Voice XML, and web services engineers are working diligently to provide a range of services that allow our customers the ability to combine voice calls, text messaging and email to delivering effective solutions that lower our client's costs and improve productivity.
Laura White, Co-founder
Ms. White has been working in the telecomunications service industry for over 25 years. In 2008, Ms White acquired the remaining shares of Voice Connection and set a direction to expand Voice Connection's applications and services. With a background in marketing, Ms. White has worked to help our customers optimize their resources and staff through automation and other creative media. She is a member of NABOB
(National Association of Woman Business Owners)
Scott Smith, General Manager
Mr. Smith is a seasoned executive in the computer and aerospace industry. An engineer by training, he was worked as a design engineer, product manager, sales and marketing executiv,e and general manager in leading global companies.
Key Programmers: Dan Ball, Tyler Riddle, Laurie Harlan
Mr. Ball, Mr. Riddle and Ms. Harlan have been working with computer development collectively for nearly 50 years. Mr. Ball has a degree at Portland State in computer Science and Engineering and is a progressive leader in new technology and software development. Mr Riddle has designed Interactive games, applications for Android and Apple phones and been an IT manager. Ms. Harlan is an experience database programmer.
Phil Steckmann, National Sales Mgr
Mr. Steckmann has been a leader in creative ways to save our clients time and money through the use of Telephony technology. Phil has been serving VCI clients since 1995.
Scott Closner, Outside sales
Mr Closner has extensive experience in international telecommunications sales and marketing of enhanced voice services.
Please contact us
in Clackamas, Oregon, with further questions about IVR services, voice marketing, or call reminder services.
15635 SE 114th Ave.
Clackamas, OR 97015
Toll Free: (800) 795-3299
Redundancy and High Availability Platform