Appointment Reminders
Automated appointment reminders and appointment confirmation services are extremely useful tools in many businesses and industries.
In health care for example, appointment reminders help reduce the number of "no-shows" which can easily exceed $100 per visit in lost
revenue or excess clinic costs. As a customer service tool, appointment reminders and service reminders are used to advise customers,
clients, or patients that it's time for a service call or that an enhanced service feature is now available. Automated appointment
reminders can be based on an IVR (Interactive Voice Response) voice messages,
sms text messages, or email technology ... or any combination thereof.
How It Works
We work with your team to create a customized appointment reminder script that meets your needs. Our scripts are recorded by a
professional "voice" in English or Spanish.
You upload the call list and tell us when you want to calls to be made and how many retries
for busy signals or 'ring - no answer'. The phone call will display your caller ID, so patients will think it originates from your clinic.
Patients have the ability to confirm or cancel their appointments right over the phone.
HIPAA-Compliant Solution
Voice Connection's Appointment Reminder™ service is an HIPAA-compliant application that will call, text or email patients,
customers or clients and remind them of upcoming appointments or services. The appointment reminder application can be personalized
according to the clients needs including the ability to confirm, cancel, or reschedule an appointment ... or transfer to a live operator
or office. This automated reminder software can be programmed to play in multiple languages, support multiple clinics or
business establishments, display the caller ID, and will leave different messages based upon automatic detection of an answering
machine or live person.
Interfaces to EHR Software
Voice Connection's Automated Reminder™ service has tremendous capacity and redundancy. It works with electronic health records software. Our engineers will work with your team to develop custom code that
exports daily appointments from your electronic health record (EHR) or scheduling software
and imports that data to our system. Most scheduling software includes a data export or save-to-disk feature that creates the
required data file within seconds. This could be fully or semi-automated depending on the willingness of your EHR vendor in providing
the necessary API and/or access to their database/file system.
Result
The automated appointment reminder is a significant cost savings from a manual phone reminder call or post card.
You'll have fewer missed appointments and better utilization of office personnel. Many clients report the revenue growth from better
follow up on service needs. The quality of service provided to your customers, clients, or patients can be improved by remissioning the
front desk staff to provide better customer service and reduced call waiting times.
Used for
• Medical / Dental appointment reminders
• Business appointment reminders
• Service appointment reminders
• Notification of new capabilities
Need
• Reduce "no-shows" with reminder calls
• Personalized interactive messages
• Improve service levels at the front desk
• Reduce call waiting times
• Eliminate postage costs
Solution
• Automated Reminder™
service
Result
• 25% fewer "no-shows
• Follow up service increase
• Cost savings