Surveys

Knowing your customers, employees, market trends, and opinions is a hallmark of all well run businesses. Timely surveys are a cost effective, productive way to engage your customers, stay close to your markets, and measure / appreciate your employees. Our survey tools use interactive voice response (IVR), Web, and E-Mail survey technologies to give you the insight needed to grow your business. Getting feedback quickly is critical for taking take immediate action — whether it's contacting the customer for additional information or rewarding a employee who provided exemplary service.

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Solutions For Practical Problems

Voice Connections's Customer Survey™ application can interactively measure and quantify customer satisfaction using IVR, web, and email survey solutions. It can be used for gathering a wide range of survey data:

• Measure Customer Satisfaction
• Conduct Market Research
• Measure Ad Campaign Effectiveness
• Record the Customer's Service Experience
• Install A Compliance Reporting Hotline
• Survey Members Opinions, Employee Opinions, Public Opinions
• Automated Testing Of Completed Training
• Independently Assess Your Aided and Unaided Brand Awareness
• Follow Up With Patients After Discharge

For example, within hours of a service technician leaving their enterprise, customers can receive an automated phone call or email that's interactive and personalized. The survey recipient is presented a series of questions about the service that was provided, and is then prompted to respond to the questions by using their telephone keypad or keyboard.

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Results

Of course, results vary by enterprise and objective. But, one cable service provider reported a 39% reduction in actual survey costs over internal surveys by company employees. This resulted in over of $250,000 anual savings. As importantly, customers were impressed with the timeliness of the survey. It improved their overall impression that the service provider was focused on providing a high quality service.

Clients

• Government Agencies
• Any Commercial Enterprise

Why consider Voice Connection?

• Speed To Market
• Total Solution Provider
• Security
• Great Price
• Combines Voice, Web & E-Mail
• Instant Notification With Escalation
• Multi Language Capabilities
• Integrates With Back End Systems
• Extensive Data Reporting Capability

Solution

  • Customer Survey™

Results

  • Improved customer satisfaction
  • Better understanding of market