Gather Survey Data and Generate On-Line Reviews
The receptionist area is often your customer's or client's first experience with
your business. It needs to be a
warm and inviting environment where customers greet your staff, check-in for their
appointment,
make an inquiry, schedule their follow-up visits appointment, and arrange payment of their bills.Placing an iPad on the receptionist's desk enhances that "cool" and inviting feeling. The iPad is an inviting and familiar tool for gathering information from your customer and feedback on the service you just provided.
Quick, Easy Surveys ... with Powerful Trend Analysis
measuring performance data or surveying customer feedback is a powerful analytical tool.
It will help businesses understanding the quality of their service offerings and customer preferences.
Survey takers are routinely asked to provide enter their name and email address, identify their Service Providers,
rate the overall experience using a convenient 5-star rating system, and answer a series of multiple
choice, true-false, or open-ended questions. Survey results can be provided on an individual basis or
downloaded into a comma-separate-value table for detailed and powerful trend analysis.
Email Marketing Starts With A "Thank You" Letter
We will help you construct a customized "Thank You" email to send your customers. These
customized emails can be tailored to correspond to the overall experience rating. In addition to saying thank you,
these email messages can acknowledge a need for improvement, advertize new services, provide discounts for referrals, or most importantly,
ask the customer to provide an on-line review.
iPad surveys typically capture the email addresses of 75% of the survey takers.
This addresses can be stored and become the basis for follow-on marketing campaigns.
Generate Positive Google and Facebook Reviews ... and Optimize Search Engine Results
In this "always connected" internet age, positive and recent on-line reviews are a effective way to increase business revenue.
Search engine optimization is also essential to reaching new customers. The iPad Survey Tool helps in both of these areas.
Experience has shown that greater than 90% of customers will
take the survey at checkout if it is quick and on an iPad.
When the customized Thank You email is received at your customer's home email address, it can contain links to your
business's Google and Facebook pages ... along with requests to place a positive reviews on-line.
A large body of current reviews is an excellent source for of on-line referrals. It will make your business appear vibrant and relative. Google also using a large body of recent reviews in determining search results. On-line reviews are, therefore, an effective form of search engine optimization as well as a very practical, on-line marketing effort of your clinic's services.
® iPad is a registered trademark of Apple Computer.
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