For clients with an existing on-premises IT support staff, but who need an IT Help Desk to handle stat calls and dispatch the desktop support team for difficult-to-diagnose problems, Voice Connection can provide Level 1 telephonic and email-based IT Help Desk support to clients between 6 am to 6 pm PST on Sunday through Saturday. Level 1 support includes:
We can create databases to track tickets according to: ticket owner, problem description, resolution, severity, time to closure, unclosed tickets, customer feedback. Also, we offer summary reports and trend analysis that can be reviewed monthly with client's upper management
When a potential customer calls your business looking for the closet dealer, Voice Connection's Dealer Locator application can give him the location and phone numbers of the closest dealers in his zip code. Let us help your customers find you more easily.
For a more personalized, turnkey customer service, Voice Connection's Recording, Transcription and Fulfillment Service will record your incoming calls, transcribe the messaged left by your customers, and take the appropriate action including product fulfillment. After we perform the requested action, the results are communicated back to you.
This is a highly-effective and very personalized customer service option. Many of our clients use this capability to offload tedious tasks such as brochure and/or product fulfillment. We can help with labeling, stapling, stuffing, sorting and postage metering, custom packing and crating of multiple items to multiple locations. We can insure and track deliveries. You can depend on us to handle all of your shipping needs.This allows our customers to focus on their core business. Give us a call to discuss your needs.