Communication Tools For Utility Companies

The utilities sector is complex and changing rapidly as companies pursue new models of value creation. Regardless of whether they provide gas or electric, explore for new alternative forms of energy such as wind and solar, develop new forms of production such as fracking or deep water exploration, utility companies always need to interface with customers. Like any other business, they need tools that allow for customer inteactions to be quick, effective and improve customer satisfaction. Customers need to know when the utilities service is being disrupted. They may need to inquire about account status such as billing or payments. At times, customer may want to start or stop service when their circumstances change. Utility companies need to keep costs down and customer service levels high in dealing with their consumer customers.

Voice Connection's SmartTalk Manager™ Is The Right Solution

Voice Connection's SmartTalk Manager™ provides customers with quick and convenient 7x24 access to many enhanced communication services around-the-clock. It's features allow both the utility company and their customers to automate routine, but necessary, business communications in a easy and flexible fashion. The service can be customized to the customer's needs and provides the following set of features to choose from. These help both consumers and utility field crews:

• Automatic outbound notification of service disruptions
• Recognize inbound callers and provide automatic status updates during disruptions
• obtain billing and payment information over the phone or the Web
• Set up customized payment arrangements themselves
• Initiate activation and termination requests via the phone or Web
• Provide intelligent call routing of incoming phone calls
• Field crews can access automated scheduling & dispatch information via the phone.
• Field crews can order parts via the phone or internet

Result

The result is a world-class communication tool for Utilities looking to reduce personnel and overhead costs, improve the timeliness of information to customers during service disruptions, allow customers an unprecedented amount of self service on routine inquiries and requests, and gives field crews better access to changing dispatch needs and parts ordering.

Voice Connection's self service solutions are backed by a seasoned team of experienced professional services and technical support staff. Voice Communication offers comprehensive application consulting, training and support services, and is committed to delivering the most powerful and flexible self service solutions for the utilities industry. Please call us to see what we can do for you.

Clients

• Gas and Electric Utilities
• Cable Service Providers
• Wireless Cell Phone Providers
• Water and Sewage Utilies

Features

• Automated disruption notices
• Intelligent Call Routing
• Automated billing & payment inquiries
• Automated activations & termination
• Better communication with field crews

Benefits