Verification Service
"Trust, but verify". Those immortal words of late President Reagan encapsulate certain needs in the business world as well.
At times, it's desirable, if not required from a regulatory standpoint, that your company's phone verification or order verification
processes be verified with
effective, regulatory-compliant and robust techology solutions. Third party verification (TPV) call recording is required and/or authorized
by the FCC and most state public utility commissions for telecom service changes including VOIP #911 declarations, and by many states for changes in Electric
and Natural Gas service. In addition, the FTC requires a process similar to 3rd party verification for many types of orders. Voice Connection offers a range of
cost-effective automated TPV solutions based on interactive voice response (IVR) and other computer technologies.
Third Party Verification
Voice Connection's Third Party Verification™ service
raises the bar for cost-effective TPV services. Our solution provides a much lower cost of verfication than live agents and has much lower frustration levels than those
quircky on-line guaranteed signatures. We are an ideal solution for the TPV requirements commonly found in the insurance, cable and telecom markets. In addition to
order verification, our 3rd party verification services can also be used for age verification, credit card verification and data verification. Our intuitive scripts
and call flows are based on solving real customer needs. Our third party verification features include:
• Intuitive scripts ensure the correct questions are asked
• Compliant with FCC, FTC and State PUC TPV requirements.
• Opt-out ability and transfer to live agent at any time
• Record an opt-out calls with an agent (for quality control)
• Customizable problem escalations
• Consistent call quality with no training
• TPV's can be reviewed immediately after recording
• Rich variety of reporting options in multiple formats
• Customized notification paths
• On line, Off Line and Off Site data retention available
• Secure, encrypted data center with carrier grade 24x7 support
• Low setup and programming fees
We offer low up-front programming and setup charges and the industry's most-competitive price rates. Unlike some of our competitors, we do no have monthly minimum costs
or a base subscription rate. You pay for the service only when you use it. We are able to do this through our large scale of our operations and by spreading
the high costs of running an IVR system over a wide number of applications and services.
Phone Verification -- Results
For those customers that need a cost-effective TPV solution that is available on a 24/7/365 basis, Voice Connection's
Third Party Verification Service is a available for rapid deployment. It's near real time availability of call records and file
retrieval is a well needed feature in many applications. Call us today to discuss your TPV needs. We'll be happy to answer any
question you may have concerning TPV requirements, scripts, call flows, and our services.
Verification Service clients
• Telecom, Banks, Insurance companies
• Cable, security and other service providers
Why consider Voice Connection?
• Speed To Market
• Total Solution Provider
• Security
• Great Price
• Combines Voice, Web & E-Mail
• Robust technical platform
• Multi language capabilities
• Integrates with back end systems
• Extensive data reporting capability
Solution
• Third Party Verification™ Service
Results
• Cost effective verification